Phuket Immigration Volunteers
To be considered for selection as a volunteer, the applicant must:
Hold a “long stay” visa (B, O, ED, Retirement)
Be over 18 years of age.
Be a high school graduate or equivalent.
Have near fluency in English.
Have high moral and ethical standards.
Be willing to comply with all applicable PIV policies and procedures.
Not have been convicted of a felony in any country (no criminal record)
Be prepared to do at least 2 duties a week. (Unless otherwise agreed)
When a new volunteer is required, the best qualified person will be invited and in case
multiple persons are equal qualified the longest waiting person will be chosen.
The application process is as follows:
Completion of the requisite application form with attachments
Application review by a nominated team member.
Interview by two team members.
Review by Colonel who does embassy check
Decision on appointment by majority voting at PIV meeting.
The hours of work are 89h30 to 12h00 and 13h00 to 15h00.
The days of work will be as mutually agreed, so as to have volunteers in the Phuket Immigration Office from Monday to Friday inclusive.
Patong Beach Immigration office can be manned on request and the working hours will be communicated if required.
On the job training will be given with assigned mentor.
A test must be passed after having completed a minimum of 10 duties upstairs and
10 duties downstairs with performing a minimum of one duty which each member.
The rules for Justice and policing our PIV regulations
Any issue will always be discussed at a PIV meeting and the members will agree on any action (if any) to be taken.
The Spokesperson will be instructed by the group decision as to what must be done
Duties and Responsibilities of PIV Spokespersons / Coordinators
PIV will elect by a simple majority vote one or more persons to act as group Spokespersons. In the event of there being more than one spokesperson elected the following duties shall be shared amongst them at their discretion. No other Duties, Responsibilities or Powers are conferred or assumed other than those specifically listed in this document.
Duties shall be to:
Roles and responsibilities regarding communications
In any situation in which a member has an issue with a customer which requires clarification so the costumer problem can be resolved
the member is encouraged to consult his PIV colleague or appropriate Immigration Officer so this problem can be resolved.
If any structural clarification or information is required or he/she has received any structural information, this information should be passed on to the PIV spokesperson
so this information can be verified / confirmed and if required this information will be passed on to all the members and the manual will be updated accordingly.
If a member is not able to attend the meeting and a voting is required this member can use a proxy to cast his vote under the following rules,
Disagreement between individual PIV members
Any disagreement between individual PIV members should be resolved between the effect members so it is not to become a matter for the group as a whole. At last resort the PIV spokesperson should be contacted.
Complaints received from the public
Any complaints received from the public are to be reported to the individual concerned or to the group if no individual can be pinpointed. No action to be taken other than perhaps a clarification of what the information given should have been.
Procedure for Members taking a Sabbatical
1st 6 months No change to status and kept informed with rosters and notifications etc.
2nd 6 months Goes on "reserve" but no longer considered active. Gets rosters and notifications. If a vacancy occurs, he/she will be offered the position. If he/she requests to come back, acceptance will depend on having a vacancy. If the individual does return they must complete the normal application form, but will not be subject to a test. Refresher training will be given with a mentor and he/she will have to perform duties with each standing member and approved by the colonel.
After one year He/she is considered retired.
If he/she wishes to return he/she will be treated as a new applicant.
Rules of Conduct
The following is a partial list of the rules that will apply:
Volunteers will conduct themselves at all times, both on and off duty, in a manner that reflects favourably upon the PIV.
Volunteers who are on duty will be attired and groomed in a manner appropriate for the member’s assignment, i.e. no visible tattoos and neat hair in a style appropriate to Royal Thai Police standards.
Reporting for Duty
Volunteers are expected to be physically and mentally fit enough to perform their duties.
Confidential information that Volunteers might gain through working in the PIV must not be discussed with anyone other than fellow volunteers of the PIV. Volunteers will not reveal any information in their possession, however obtained, which may enable anyone to escape detention, arrest, or prosecution, or enable anyone to destroy evidence, or to destroy or secrete stolen property.
In the event that a member of the press should contact a member of the PIV, he/she will not discuss any police case or investigation.
Unsatisfactory performance can be demonstrated by, but is not limited to:
Gifts, gratuities or loans
Volunteers will not, under any circumstances, for personal gain or use, solicit nor accept any gift, gratuity, loan or any other thing of value when there is a direct
connection between the solicitation or acceptance of the gift, gratuity, loan or other thing of value and the member’s position with the PIV.
Abuse of Position
Volunteers will not use their membership of the Phuket Immigration Volunteers for personal or financial gain, obtaining privileges not
otherwise available to them except while on duty, or to avoid the consequences of illegal acts.
Volunteers will avoid associations or dealings with persons whom they know are persons under investigation or indictment, or who have a reputation with the PIV or in the community for involvement in felonious behaviour. This rule does not apply necessarily to the performance of official duties, or when the contact is unavoidable because of family relationships.
Volunteers are subject to disciplinary action in the event of wrongful conduct. Such action may be a verbal or written reprimand, suspension for a defined period of time, or dismissal from the Phuket Immigration Volunteers as voted upon by a majority at PIV meeting.
Dress Code & Uniforms
The PIV is committed to having volunteers look professional.
For this reason, guidelines have been established for the uniform
to be worn by Volunteers and purchased by themselves.
The uniform is:
Shirt – white pilot type with name plate option on right side.
Name tag – name in Thai (above) & English (below)
National flags – placed above right hand pocket but below name tag.
Your national flag on right, then Thai flag, then flag of other countries whose language you speak to a maximum of 4 flags.
Trousers – dark blue Utility or dark blue formal slacks
Belt – standard police
Shoes – polished formal black.
Socks – dark blue / black
Hat – Immigration or Royal Thai Police baseball cap (optional)